Terms of Service

4.1 Registration

You must create an account to access the full Services. You agree to provide accurate, current, and complete information during registration and to keep it updated.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at krishna@reakon.in if you suspect unauthorised access. Reakon is not liable for losses arising from unauthorised use where you failed to maintain credential security.

4.3 WhatsApp Access

Our WhatsApp-based interface is provided through the Twilio WhatsApp Business Platform. When you use this interface, your account is linked to your registered WhatsApp number. You are responsible for ensuring only authorised persons use that number to interact with our Services.

4.4 CA and Firm Access

If you are a CA or accounting firm using Reakon on behalf of clients, you represent that: (a) you have obtained all necessary authorisations from each client; (b) you hold a valid Certificate of Practice from ICAI; and (c) your use complies with your professional obligations under ICAI.

5.1 Our GSP Partner

We access your GST data exclusively through WhiteBooks, operated by BVM IT Consulting Services India Private Limited, a licensed GSP empanelled by GSTN.

5.2 What We Access

Via WhiteBooks, we access: GSTR-2A (real-time vendor filing data, 1st–13th of each month), GSTR-2B (static ITC statement, generated on the 14th), and taxpayer/GSTIN verification data for your vendors.

5.3 Your Consent and Control

To enable GST data access, you must grant API access on the GST portal by selecting "BVM IT Consulting Services India Private Limited" as your authorised GSP (this is WhiteBooks' registered GSP name on the government portal). You retain full control and may revoke this access at any time directly on gst.gov.in. We do not retain your GSTN login credentials.

5.4 Scope Limitation

We access your GST data solely to provide the Services. We do not use your GST data for advertising, sale to data brokers, or credit underwriting without your explicit additional consent.

5.5 GSTN Availability Disclaimer

Reakon is not responsible for delays or data unavailability caused by GSTN system downtime or WhiteBooks API outages — which are outside our control. The GSTN portal frequently experiences slowdowns around the 13th and 20th of each month.

6.1 WhatsApp Business Platform

Our WhatsApp service operates on Meta's WhatsApp Business Platform via the Twilio API. By sending messages to our WhatsApp number, you consent to receiving automated responses, document extraction confirmations, ITC alerts, monthly money summaries, and document requests via WhatsApp.

6.2 Template Messages

We may send pre-approved WhatsApp Business template messages outside the 24-hour conversation window. You may opt out at any time by sending "STOP" to our WhatsApp number.

6.3 Media You Send

When you forward bills or invoices to our WhatsApp number: (a) you confirm these documents belong to your business; (b) images are subject to a 5MB size limit and documents to a 16MB limit; (c) do not send personal documents unrelated to your business.

6.4 Payment Reminders to Your Customers

By activating the receivables chasing feature, you confirm: (a) you have a legitimate outstanding invoice against each customer whose number you provide; (b) the phone numbers are obtained lawfully; and (c) you bear sole responsibility for any dispute arising from these reminders.

7.1 Your Data Is Yours

All invoice data, GST data, and business information you provide remains your property at all times. Reakon claims no ownership over your data.

7.2 Our Role Under DPDP Act, 2023

For personal data of your representatives: Reakon is the Data Fiduciary. For your business data processed on your instructions: Reakon acts as a Data Processor, and you are the Data Fiduciary responsible for the lawfulness of the underlying processing.

7.3 Accuracy

You are solely responsible for the accuracy and completeness of bills and data you submit. We are not liable for incorrect ITC calculations resulting from data you provided.

7.4 Data Export

You may request a complete export of all your data at any time by contacting krishna@reakon.in. We will provide it in machine-readable format within 15 business days.

8.1 No Tax Advice

Our outputs are technology outputs for your reference and your CA's review — not legal, tax, or financial advice. Always have your CA verify before filing.

8.2 No Filing

Reakon does not file any GST return, ITR, or any government submission. Your CA or authorised signatory files all returns.

8.3 No Completeness Guarantee

We can only process data we can see. We cannot detect ITC leakages from cash purchases with no bank trace, bills never forwarded to us, or malformed government portal data.

8.4 No Financial Services

Reakon does not provide lending, credit, investment, or financial planning services. Future features involving financing will require separate consent flows and applicable RBI compliance.

8.5 AI Accuracy

Our AI extracts invoice fields with high accuracy but is not perfect. Handwritten invoices, poor-quality images, and unusual formats may produce extraction errors. Always verify extracted data.

9.1 Subscription

Reakon is a paid subscription service. Current fees are listed on our pricing page. Fees are charged monthly in advance.

9.2 GST on Fees

Our fees are exclusive of GST. GST at the prevailing rate (currently 18%) will be added to your invoice. We will issue a valid GST invoice for each billing cycle.

9.3 Refund Policy

Fees are non-refundable except where required under applicable Indian consumer protection law. If you cancel, access continues until the end of the current billing period.

9.4 Late Payment

If payment remains outstanding after 7 days, we may suspend access. We reserve the right to charge interest on overdue amounts at 18% per annum from the due date.

9.5 Price Changes

We may change fees on 30 days' written notice by email. Continued use after the effective date constitutes acceptance.

11.1 Our IP

All software, AI models, design, content, brand elements, trademarks, and technology underlying Reakon are our intellectual property. Nothing in these Terms grants you any rights in our IP.

11.2 Your Licence to Us

By uploading bills and data, you grant Reakon a limited, non-exclusive, royalty-free licence to process, store, and use that data solely to provide the Services to you. We do not use your identifiable business data to train AI models without your explicit written consent.

12.1 No Consequential Damages

To the maximum extent permitted by applicable Indian law, Reakon is not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost GST credit, missed ITC claims, or business interruption.

12.2 Cap on Liability

Our total aggregate liability shall not exceed the total fees paid by you in the three months immediately preceding the event giving rise to the claim.

12.3 GSTN and WhiteBooks Downtime

We are not liable for any loss of ITC or data inaccuracies caused by GSTN system unavailability or WhiteBooks API downtime.

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India.

13.2 Jurisdiction

Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana, India.

13.3 Pre-Litigation Resolution

Before initiating legal proceedings, you agree to notify us in writing at krishna@reakon.in describing the dispute in detail. We will attempt to resolve it in good faith within 30 days.